Science & Education
You are a partner in a radiology group practice. A physician partner of yours is working in the same reading room as you. While you are working separately, the proximity of the workstations is such that you can easily converse with each other. You are able to hear this physician talk on the phone with a referring office, and you hear your partner talk in a disparaging manner to the referring office, stating, “Your office is terrible; it never sends the previous images for comparison and then expects me to make an addendum to my report when you finally get around to it. I am too busy right now, and you will just have to wait until I have time.”
Question 1: What should your response be?
Be quiet and refrain from taking action, since this matter is not your responsibility.
Say nothing to your partner, but express your concerns to a more senior partner about the phone behavior you witnessed.
Speak with your partner in private as soon as possible after the call to express your concerns about his/her phone behavior, and encourage the partner to speak to the leadership of the practice regarding his/her concerns about the referring office.
Call the office of the referring physician, and offer an apology on behalf of your practice.
Wait a few days to let the issue cool down, and then speak to your partner about your concerns about his/her phone behavior.
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