Patient-centered Radiology Literature

This collection of articles and helpful websites provides you information about what it means to be patient centered:

the challenges you might face in trying to change your practice’s culture,
how to build a patient-centered practice (or actualize the concept), and
why you should work to put your patients first.

Browse these insights and learn more about organizations that have placed patients as a priority. New resources will be uploaded as more become available – so bookmark this page.

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Resources to get you started
	Patient-Centered Radiology: Use It or Lose It Brandt-Zawadzki M, Kerlan Jr R. Academic Radiology. May 2009; 16(5):521-523
	The State of Radiology in 2006: Very High Spatial Resolution but No Visibility Ruiz JA, Glazer GM. Radiology. October 2006; 241:11-16
	Picker Institute An organization dedicated to advancing the principles of patient-centered care through research, sponsorship and education.
	Visibility Matters Gunderman RB, Davilla J, Shetty S, Galdino G. Journal of the American College of Radiology. December 2005; 2(12):971-974
	Sick and Scared, and Waiting, Waiting, Waiting Kolata G. New York Times. August 20, 2005
Patient-centered care information on the Web
	Planetree Coaching and consulting organization advocating for patient-centered care and establishing standards through a designation program.
	Patient-Centered Care Improvement Guide This is a practical achievement guide for use by organizations striving to transform into patient-centered practices.
	Arnold P. Gold Foundation Organization’s objective is to help physicians-in-training combine high tech skills of medicine with high touch skills of communication and compassion.
	Institute for Healthcare Improvement This organization provides models of care in partnership with both patients and healthcare professionals.
	AMA-Patient-Centered Communication American Medical Association resource with links to the Ethical Force Program’s Communication Climate Assessment Toolkit (C-CAT) to evaluate health care organization performance in the area of communication.
Scientific Journals and Publications
Radiologist-Patient Communication
	Patients as Partners in Radiology Education: An Innovative Approach to Teaching and Assessing Patient-Centered Communication Lown BA, Sasson JP, Hinrichs P. Academic Radiology. April 2008; 15(4):425-432
	Communicating Results of All Outpatient Radiologic Examinations Directly to Patients: The Time Has Come Berlin L. American Journal of Roentgenology. March 2009; 192(3):571-573
	Communication: The Needs of the Patient Come First Berquist TH. American Journal of Roentgenology. March 2009; 192(3):557-559
	Communicating Imaging Results to Patients: OnSite Results Hammerman HJ. American Journal of Roentgenology. April 2009; 192(4):852-853
	Talking to Patients: Why Should We? Bulas DI. Applied Radiology. June 2011
	Handoffs Between Radiologists and Patients: Threat or Opportunity? Safdar N, Shet N, Bulas D, Knight N. Journal of the American College of Radiology. December 2011; 8(12): 853-857
	The Invisible Radiologist Glaser GM, Ruiz-Wibbelsmann JA. Radiology. January 2011; 258:18-22
Patient-Centered Care
	It’s About the Patients Borgstede JP. Journal of the American College of Radiology. July 2005; 2(7):555-556
	Continue Drawing Back the Curtain: Educating the Community about Radiology Gunderman RB, Mehta PJ. American Journal of Roentgenology. May 2009; 192(5):1388-1390
	Patient-Centered Leadership: More Than a Score Bisognano M. Healthcare Executive. Nov/Dec 2012
	Patient-Centered Radiology: The Time is Now Carlos RC. Academic Radiology. May 2009; 16(5):515-516
	Flying in the Plane You Service: Patient-Centered Radiology Swensen SJ, Johnson CD. Journal of the American College of Radiology. March 2010; 7(3):216-221
	Defining “Patient-Centered Medicine” Bardes CL. New England Journal of Medicine. March 1, 2012; 366:782-783
	Goal-Oriented Patient Care -- An Alternative Health Outcomes Paradigm Reuben DB, Tinetti ME. New England Journal of Medicine. March 1, 2012; 366:777-779
	Shared Decision Making – The Pinnacle of Patient-Centered Care Barry MJ, Edgman-Levitan S. New England Journal of Medicine. March 1, 2012; 366:780-781
	Patients and Doctors – The Evolution of a Relationship Truog RD. New England Journal of Medicine. February 16, 2012; 366:581-585
Surveys of Patient Preferences and Radiologic Practice
	Disclosure of Imaging Findings to Patients Directly by Radiologists: Survey of Patients’ Preferences Schreiber MH, Leonard Jr M, Youmans Rieniets C. American Journal of Roentgenology. August 1995; 165:467-469
	Information Needs and Decisional Preferences in Women with Breast Cancer Degner LF, Kristjanson LJ, Bowman D, Sloan JA, Carriere KC, O’Neil J, Bilodeau B, Watson P, Mueller B. Journal of the American Medical Association. May 14, 1997; 227(18):1485-1492
	Customer Service and Satisfaction in Radiology Alderson PO. American Journal of Roentgenology. August 2000; 175(2):319-323
	300,000,000 Customers: Patient Perspectives on Service and Quality Lexa FJ. Journal of the American College of Radiology. May 2006; 3(5):346-350
	Ethics and Professionalism: The Patient’s Perspective Gunderman RB. Journal of the American College of Radiology. May 2008; 5(5):612-615
	The Architecture of Smart Surveys: Core Issues in Why and How to Collect Patient and Referring Physician Satisfaction Data Lexa FJ, Berlin JW. Journal of the American College of Radiology. February 2009; 6(2):106-111
	Insight from Patients for Radiologists: Improving our Reporting Systems Johnson AJ, Easterling D, Williams LS, Frankel RM. Journal of the American College of Radiology. November 2009; 6(11):786-794
	Patient Access to Radiology Reports: What Do Physicians Think? Johnson AJ, Frankel RM, Williams LS, Glover S, Easterling D. Journal of the American College of Radiology. April 2010; 7(4):281-289
	Creating a Patient-Centered Imaging Service: Determining What Patients Want Basu PA, Ruiz-Wibbelsmann JA, Spielman SB, Van Dalsem III VF, Rosenberg JK, Glazer GM. American Journal of Roentgenology. March 2011; 196(3):605-610
	Reviewing Imaging Examination Results With a Radiologist Immediately After Study Completion: Patient Preferences and Assessment of Feasibility in an Academic Department Pahade J, Couto C, Davis RB, Patel P, Siewert B, Rosen MP. American Journal of Roentgenology. October 2012; 199(4):844-851
Radiologist-Patient Communication about Errors
	Stepping Out Further from the Shadows: Disclosure of Harmful Radiologic Errors to Patients Brown SD, Lehman CD, Truog RD, Browning DM, Gallagher TH. Radiology. February 2012; 262:381-3861
	The Mea Culpa Conundrum Berlin L. Radiology. November 2009; 253(2):284-287
	Disclosing Harmful Mammography Errors to Patients Gallagher TH, Cook AJ, Brenner RJ, Carney PA, Miglioretti DL, Geller BM, Kerlikowske K, Onega TL, Rosenberg RD, Yankaskas BC, Lehman CD, Elmore JG. Radiology. November 2009;253(2):443-452
Use of Technology to Enhance Communication
	The Use of Interactive Computerized Daily Schedule in Busy Interventional Radiology Practice Increases Efficiency Lynch F. Journal of the American College of Radiology. December 2004; 1(12):965-971
	Stakeholder Expectations for Radiologists: Obstacles or Opportunities Boland GWL. Journal of the American College of Radiology. March 2006; 3(3):156-163
	Informatics Methods to Enable Patient-Centered Radiology Rubin DL. Academic Radiology. May 2009; 16(5):524-534
Resident Education
	Non-Interpretive Skills for Radiology Residents Amis Jr ES. American Journal of Roentgenology. February 2000; 174:307-310
Medical Trade Publications
	The Telling Test: Talking to Patients Rodak S. Image. July 20 2009;26-27
	Why, and How, Radiologists Should Deliver Results to Patients Michael S. DiagnosticImaging.com. February 13, 2012
	Why Giving Patients Access to Radiology Results Matters Woodcock R. DiagnosticImaging.com. April 17, 2012
	Patient- Centered Radiology: Lessons from Disney (and Stanford and Hoag) Neff T. DiagnosticImaging.com. December 4, 2011
	Delivering Imaging Results: Ordering Physician vs. Radiologist Litton Jr JS. DiagnosticImaging.com. February 17, 2012
Consumer News Media:
	A $42 Million Gift Aims at Improving Bedside Manner Johnson D. New York Times. September 22, 2011; sect A1:14 of the New York edition. An article reporting on the $42 million donation used toward the creation of the Bucksbaum Institute of Clinical Excellence at the University of Chicago to proactively teach medical students more about the doctor-patient relationship.
	Doctor and Patient; Trusted Test's Flaw: Gauging People Skills Chen PW. New York Times. May 10, 2011 Article concerning upcoming changes in the MCAT to now includes more social skills testing (going into effect 2015).
	Radiologist Adds a Human Touch: Photos Krafe D. New York Times. April 7, 2009; sect D:5 of the New York edition. Article about a Jerusalem-based radiologist who triggered research when he began including photos of patient faces in the files of images he was reading – thus personalizing the evaluation.
	Improving Doctor-Patient Relationships WBEZ. June 12, 2012 Sound bite with accompanying recap by Katie O’Brien, covering a radio interview with emergency physician Rahul Khare, M.D., of Northwestern University, in regards to the responsibility of communication in patient-doctor relationships.
	Important Questions in Patient-Centered Radiology The Rozovsky Group, Inc. / RMS Risk Management Services. Article offers practical measures that can be implemented to transform patient-centered communications in radiology into a model for other areas of healthcare. – Subscription based
	In Better Health: Doctor-Patient Relationships Improving Tse, I. , February 28, 2011 Article about how improved communications between doctor and patient are resulting in more patient-centered care.

Questions or comments? Please contact RadiologyCares@rsna.org.