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If you don't see your question listed here, email us at mobilejnls@rsna.org
GENERAL QUESTIONS
► Are journals apps available? How long have they been available?
► What is an app, and how do the journal apps differ from the mobile journal websites?
► What devices do the journal apps work on?
► Can I get the apps for my Android?
► Do I have to pay for the app?
► What are the major features and functions of the journal apps?
► How often are the apps updated?
► Are all issues available?
► Where can I get the apps?
DEVICE-SPECIFIC QUESTIONS
► Will the journal iPad apps work on my iPad 1 / iPad2 / iPad3?
► Do the journal iPhone apps work with any version of the iPhone OS?
► Can I install the app on my Android phone/tablet?
► Can I install the app on my Blackberry?
► Can I install the app on my Nook?
► I don’t have an iPad or iPhone; how can I get journal content on my device?
INSTALLATION QUESTIONS
► What size is the app?
► I don’t want to install the app; how do I get to the mobile sites?
► Does the app automatically download the entire issue of the journal?
► My app isn’t loading properly; how can I fix it?
LOGGING IN FOR THE FIRST TIME
When you first install the app on your device, you will need to authenticate your subscription by entering in your RSNA login and password. This only needs to be done once.
► View authentication instructions here
► Print PDF of authentication instructions
ACCESS QUESTIONS
► I am not a member or a subscriber. Can I purchase the apps?
► Are apps available to institutional subscribers? How do we access them? Can I access content through my institution’s network?
► I am an individual subscriber; what is my login?
► Why do I get a message that my login is incorrect?
► I'm getting a message instructing me to authenticate. What do I need to do?
► I don’t see the Settings tab (gear icon) on my app. Where is it?
► Can I access content off campus?
USAGE QUESTIONS
► I’ve started the app, but I do not see the table of contents (TOC). Where is it?
► I re-installed my app and only the last 3 issues are showing. What happened to the previous issues?
► How can I access the figure and table viewer?
► I don’t like to scroll; how do I jump to article sections?
► Is there a way to flip to the next article in the issue?
► Will the app alert me when new issues are available?
► How can I read articles offline?
► Can I search all previous issues of the journal?
► Can I browse subject collections in the app?
CME QUESTIONS
► Can I access CME tests from the app?
GENERAL QUESTIONS
Are journals apps available? How long have they been available?
Yes, journal apps are available for your iPhone and iPad.
Version 1 of the apps (released in 2010) were RSS-driven iPhone-only apps that allowed for browsing TOCs and viewing abstracts. In July of 2011, the apps were made available for iPad users and were updated to deliver full-text article content with enhanced interactivity.
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What is an app, and how do the journal apps differ from the mobile journal websites?
An app, short for application, is a piece of software that must be installed on a specific device, such as iPhone or iPad. The journal apps - Radiology and RadioGraphics - are only available for iOS devices, and must be downloaded from the iTunes App Store.
The mobile journal websites are designed to function on as many devices as possible; to access the mobile sites, you do not need to install anything on your smartphone or tablet. More information about the mobile sites here.
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What devices do the journal apps work on?
iPads (1,2,3), iPhones (iOS 4.2 or later), and iPod touch
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Can I get the apps for my Android?
Not at this time. However you can access the journals via our mobile websites: http://m.radiology.rsna.org, or http://m.radiographics.rsna.org
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Do I have to pay for the app?
There is no cost to install the app on your device. Access to full content is limited to RSNA Members and journal subscribers.
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What are the major features and functions of the journal apps?
- full-text content of current and recent issues
- figure and table viewer
- full-text search within article
- storage and sharing of articles
- tracking of viewing history
- ability to jump to sections within articles
- pinch/zoom to adjust font size
- emailing of articles to colleagues or yourself
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How often are the apps updated?
Journal content is updated automatically whenever a new issue is published; you do not need to manually update the app when a new issue is released.
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Are all issues available?
When you first install your app, four issues are available: the current issue and three previous issues. The app also has a link to our mobile site archive of issues. Additional issues are then added as they are published.
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Where can I get the apps?
1. Install them now on your iOS device using the QR codes below
Requirements: an iOS device, iTunes subscription, and a QR reader app
2. Direct links to the iTunes App Store
Radiology: http://itunes.apple.com/us/app/rsna-radiology/id404034325?mt=8
RadioGraphics: http://itunes.apple.com/us/app/rsna-radiographics/id404101332?mt=8
3. Manual search in the iTunes App Store
In the iTunesApp Store, search for “RSNA”; once you have found the journal apps, download them just as you would with any other application.
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DEVICE-SPECIFIC QUESTIONS
Will the journal iPad apps work on my iPad 1 / iPad2 / iPad3?
Yes.
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Do the journal iPhone apps work with any version of the iPhone OS?
Only iOS 4.2 or later
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Can I install the app on my Android phone/tablet?
No,
but you can access the journals via our mobile websites on your Android:
http://m.radiology.rsna.org, or http://m.radiographics.rsna.org
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Can I install the app on my Blackberry?
No, but you can access the journals via our mobile websites on your Blackberry:
http://m.radiology.rsna.org, or http://m.radiographics.rsna.org
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Can I install the app on my Nook?
No,
but you can access the journals via the Nook’s web browser:
http://m.radiology.rsna.org, or http://m.radiographics.rsna.org
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I don’t have an iPad or iPhone; how can I get journal content on my device?
You
can access the journals via our mobile websites http://m.radiology.rsna.org, or http:// m radiographics.rsna.org
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INSTALLATION QUESTIONS
What size is the app?
The Radiology app is 2.3 MB
The RadioGraphics app is 2.4 MB
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I don’t want to install the app; how do I get to the mobile sites?
1. Automatic redirect. If you try to access the Radiology or RadioGraphics website on your mobile device - smartphone (iPhone or Android), Blackberry, or Android Tablet - you will be automatically redirected to the mobile version. Note: on your iPad, you will not be automatically redirected.
2. Manually type in the URLs in your mobile device’s browser. The mobile sites are prefixed with m. To access the mobile sites manually, type in: m.radiology.rsna.org or m.radiographics.org (feel free to bookmark these sites for later reference)
3. m.RSNA.org, the mobile version of RSNA.org, where you will find links to the journal mobile sites.
4. Quick access via QR codes below. For quick access to the mobile sites, scan the following codes with your phone to go directly to the mobile versions of the sites. (QR code reader required). Bookmark the sites for later reference.
Radiology
mobile site:
|
RadioGraphics
mobile site:
 |
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Does the app automatically download the entire issue?
No, the current version of the app does not have issue-based downloading. Currently, the app caches whatever HTML has been viewed/downloaded. If you “Favorite” an article, but have only viewed the abstract, only the HTML of the abstract is cached.
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My app isn’t loading properly; how can I fix it?
Try
to clear the cache (under “Settings”->”Cache Management”, tap on “Clear
Cached Data”)
If this does not work, you may need to
delete the app and reinstall it.
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ACCESS QUESTIONS
I am not a member or a subscriber. Can I purchase the apps?
Full
Text content will require a subscription; you may
apply for RSNA
membership or
purchase a non-member individual
subscription.
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Are apps available to institutional subscribers? How do we access them? Can I access content through my institution’s network?
For institutional subscribers, authentication is by IP address. If you access the site from within a subscribing institution’s IP range, you will not need to enter a username or password.
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I am an individual subscriber. What is my login?
This is the same login you would use for the regular site or MyRSNA
Example:
Username: 00123456
Password: Smith (your last name, case-sensitive)
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Why do I get a message that my login is incorrect?
Your password is your last name; did you ensure the first letter is in uppercase?
Correct: Smith
Incorrect: smith
If you are still having problems, try to clear the cache (Under “Settings”->”Cache Management”, tap on “Clear Cached Data”). Then try to re-enter your username and password.
If this does not work, please contact RSNA Subscriptions.
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I’m getting a message instructing me to authenticate. What do I need to do?
If you have just installed the app on your iPhone and iPad, you will need to authenticate your device because full text content is only available to RSNA Members and Journal subscribers.
If you are trying to access content for the first time, you may see a pop-up screen prompting you to authenticate. If you do not see this pop-up screen, tap on “Authorize This Device”
If you see this pop-up screen (shown below), tap on "My Subscription Login", then enter your username and password. This is the same login you would use for the regular site or MyRSNA.
You will see a message saying that your credentials have been saved.
The app stores your login information, and will remember this the next time you attempt to access content in the app.
I don’t see the Settings tab (gear icon) on my app. Where is it?
Solution #1 of 2
As shown in the image below (left), tap on the “Radiology” or “RadioGraphics” button in the upper left hand corner. You should see the cover image appear, along with the gear icon as shown below (right).
Solution #2 of 2
Are you seeing the screen as show in the image below (left)? If so, then you still have Version 1 of the app, and will need to update your app. To do this, go to the iTunes app store (via the app on your device, see middle image, below) and you should see an option to update the Radiology/RadioGraphics app under “Updates” (image below, right).
Can I access content off campus?
No; as an institutional subscriber, you will only be able to access content while within your institution’s network.
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USAGE QUESTIONS
I’ve started the app, but I do not see the table of contents (TOC). Where is it?
Tap on the journal cover image to bring up the TOC; it will appear
on the left side of the screen.
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I re-installed my app and only the last 3 issues are showing. What happened to the previous issues?
It depends on when you installed the app on your device.
If you've installed the app onto your device recently, then you will only have access to the current issue and the past 3 issues.
As new TOCs are added to the app, the previous TOCs are archived. Over time there will be a collection of past issues.
If you delete the app and reinstall it, the app archive will revert to 3 past issues of TOCs.
If you get a new iPhone or iPad and install the app to your new device, you will only see 3 past issues of TOCs.
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How can I access the figure and table viewer?
In the full-text view of an article, tap on the CT image icon in the upper right to open a pop-up window with a list of figures and tables.
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I don’t like to scroll; how do I jump to article sections?
Drag your finger down the slider at the right of the screen to bring up the title of a section; release your finger on the desired selection to jump to that section.
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Is there a way to flip to the next article in the issue?
Yes. In the Full Text mode, hold your finger on the right side of the screen and swipe from east to west to “flip” to the next article. Flip to the next article with a second swipe, and to the article after that with the third swipe, etc.
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Will the app alert me when new issues are available?
No, the current version of the app does not send out alerts or push notices when an issue is available. In order to receive notices when new content is published, you can sign up for our email alerts.
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How can I read articles offline?
To read articles offline, you will first need to open the article you wish to read in the Full Text mode with an Internet connection. Then tap on Favorites to save the article (the article will also be stored to History as well).
When you are not connected to the Internet, or when you are in Airplane Mode, open the article you saved by tapping on Favorites or History to read the full text.
To switch to Airplane Mode:
On your device, tap on “Settings”
Make sure Airplane Mode is set to “on”; this will disconnect you from any Wi-Fi networks.
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Can I search all previous issues of the journal?
To search all previous issues of the journal, tap on “Links”, and then “Archive”. An in-app browser will display the journal site with links to all previous articles.
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Can I browse subject collections in the app?
To browse subject collections in the app, tap on “Links”, and then “Collections”. An in-app browser will display the journal site with the list of collections.
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CME QUESTIONS
Can I access CME tests from the app?
No,
not in this version of the app.
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