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  • Journal App FAQs

  • Apps for iPhone® / iPad® / Android®
     

    New and improved Radiology and RadioGraphics apps are now available!

    RG Mobile Important Note: If you are using apps that you installed prior to October 31, 2013, your apps will no longer update with new journal content.

    We recommend you install the new apps on your device to receive the latest content. These apps will install on your device as a new icon, rather than as an update to the existing app. We recommend you delete your old apps from your device.  

    Logging in for the first time
    When you first install the app on your device, you will need to authenticate your subscription by entering in your RSNA login and password. This will only need to be done once.
    View or print a PDF of authentication instructions (PDF).


    Frequently Asked Questions

    Click on a question below to view the answer. If you do not see your question listed here, please contact us at mobilejnls@rsna.org | Click here for a PDF version of the FAQs.


    General questions about the apps


    Q1. What devices can the apps install on? Answer

    The apps are available in the Apple and Google Play stores and can only be installed on the following devices:

    • iPhones and iPads (iOS 7.0 – 8.0)
    • Android phones and tablets (5.0.- 5.0.2 Lolipop, 4.3: Kit Kat, 4.1, 4.2 Jelly Bean, 4.0.x: Ice Cream Sandwich, and 3.x: Honeycomb)
    The apps are not compatible with Windows or Blackberry devices.

     

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    Q2. Do I have to pay for the app? Answer

    There is no cost to install the apps to your device. Access to full content is limited to RSNA Members and journal subscribers.

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    Q3. What are the major features and functions of the journal apps? Answer

    The following features are available to RSNA members and journal subscribers:

    • Read and cache full-text articles
    • Take SA-CME tests
    • View high resolution figures, tables, and supplemental materialsr
    • Search journal content on the device and on the server
    • Download and bookmark articles for future viewing
    • Share articles via e-mail, Facebook, and Twitter

    The following features are available to non-subscribers:

    • Read abstracts of recent issues
    • Bookmark abstracts for future viewing
    • Share abstracts via e-mail, Facebook, and Twitter

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    Q4. How often are the apps updated with new journal content? Answer

    Journal content is updated whenever a new issue is published; you do not need to manually update the app when a new issue is released. Additionally, any new published-ahead-of- print articles will also be included in the app when they are published online.

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    Q5. Will I be able to find back issues? Answer

    To search all previous issues of the journal, tap on the magnifying glass icon to open the Advanced Search screen. Tap on "Search" after entering in your terms in the fields provided. If the app cannot find results in recent issues, you will be prompted to search the Full Archive on the Publications site, which will open in a new browser window.

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    Q6. Can I access SA-CME tests from the app? Answer

    Yes. Once you access the full-text of an article, look for the "SA-CME" link in the navigation bar as shown below. Depending on your device, this link will either be at the top or at the bottom (see below).


    Once you tap on the “SA-CME” icon, you will be directed to the RSNA website where you will be asked for your credentials to proceed before taking the test.

    Please Note: You must be connected to the Internet in order to take the exam.

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    Q7. What is an app, and how do the journal apps differ from the mobile journal websites? Answer

    An app, short for application, is a piece of software that must be installed on a specific device, such as iPhone or iPad. The journal apps, Radiology and RadioGraphics , are only available for iPhones, iPads, and Android phones and tablets, and must be downloaded from either the iTunes App Store or the Google Play store.

    The mobile journal websites are designed to function on as many devices as possible; to access the mobile sites, you do not need to install anything on your smartphone or tablet. (More information about the mobile sites here).

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    Q8. I have a Blackberry or Windows Phone. How can I get journal content on my device? Answer

    Readers on Blackberry or Windows devices may access the journals via our mobile website by entering in pubs.rsna.org on your smartphone’s browser. For more information, click here.

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    Installing the app


    Q9. Where can I install the apps? Answer

    You can install the apps three different ways:

    1. Install them right away on your device using the QR codes below:

    Requirements:  

    • iPad, iPhone, or Android smartphone or tablet
    • iTunes or Google Play account
    • QR reader app

    2. Direct links to the app stores:

    Radiology:
    iTunes: http://itunes.apple.com/us/app/rsna-radiology/id404034325?mt=8
    Google Play: https://play.google.com/store/apps/details? id=com.sheridan.rsna.radiology  

    RadioGraphics:
    iTunes: http://itunes.apple.com/us/app/rsna-radiographics/id404101332?mt=8
    Google Play: https://play.google.com/store/apps/details? id=com.sheridan.rsna.radiographics

    3. Manual search from the app stores

    From either the iTunes App Store or Google Play, search for “RSNA”; once you have found the journal apps, download them just as you would with any other application.

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    Q10. What size are the apps? Answer

    The initial sizes of both the Radiology and RadioGraphics apps are 6 MG. The size will increase as more content is cached in the app. You are able to set your cache preferences in the Settings tab in the Main Menu. The number of articles you bookmark will also have an effect on the size of the app.

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    Q11. I don’t want to install the app. How do I get to the mobile site? Answer

    There are three different ways to get to the mobile site:

    1. If you access the Radiology or RadioGraphics websites on your smartphone’s browser you will be automatically redirected to the mobile site.

    2. Manually type in the pubs.rsna.org in your mobile device’s browser.

    3. For quick access to the mobile site, scan the following code with your phone to go directly to the mobile site. (QR code reader required). You may bookmark the sites for later reference.

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    Q12. Does the app automatically download the entire issue? Answer

    When you first install your apps, recently published content will begin to load in the app including any published-ahead-of-print content. The apps have been programmed to retain published content for a set amount of days – for Radiology and for RadioGraphics it is 90 days. You can change the retention time under "Settings". Articles downloaded to the app can be retained for up to one year (365 days).

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    Q13. My app isn’t loading properly; how do I fix it? Answer

    If your app isn’t loading properly, it may not have been fully installed. You may need to delete the app and install it again on your device. If this still does not work, please contact mobilejnls@rsna.org.

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    Access/Login Questions


    Q14. I am not a member or a subscriber. Am I able to download the apps? Answer

    Full-text content will require a subscription.

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    Q15. Can I access content through my institution’s network? Answer

    For institutional subscribers, authentication is by IP-range access if a user accesses the site from within a subscribing institution’s IP range. You will not need to enter a username or password.

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    Q16. What is my login? Answer

    Your RSNA Journals app login is the same login information you would use for RSNA.org, the journal sites or MyRSNA.

    Example:
    Username: 00123456 (RSNA member/subscriber number)
    Password: Smith (your last name, case-sensitive)

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    Q17. Why do I get a message that my login is incorrect? Answer

    Your password is your last name; did you ensure the first letter is in uppercase?

    Example:
    Correct: Smith
    Incorrect: smith

    If this does not work, please contact mobilejnls@rsna.org  

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    Q18. How do I authenticate my device? Answer

    To view or print a PDF of authentication instructions, click here.

    If you have just installed the app, you will need to authenticate your device; full-text content is only available to RSNA members and journal subscribers. If you are trying to access content for the first time, you may see a pop-up screen prompting you to authenticate. If you do not see this pop-up screen, tap on “Logged in” at the bottom of any article (see illustration, below).

    If you are an individual subscriber, enter your username and password in the fields shown in the illustration below. This is the same login information you would use for RSNA.org, the journal sites or MyRSNA. If you are an institutional subscriber, you will need to tap on “Institutional” and then tap “Authenticate” to log-in via your institution’s IP address.

    Once authenticated, you will see a message saying that your credentials have been saved (see illustration below).

    The app stores your log-in information, and will remember this the next time you attempt to access content in the app.

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    Q19. Can I access content off campus? Answer

    No. As an institutional subscriber, you will only be able to access app content while within your institution’s network.

    However, you will be able to access content on your mobile device through our mobile site’s pairing code. For more information about this feature, visit our mobile site page here.

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    Using the App


    Q20. How do I access full-text articles? Answer

    To access full-text articles and take advantage of all of the features available, you will need to authenticate your device. If you are a RSNA member or individual journal subscriber, you may authenticate as an individual using your RSNA login. If you are part of an institution, you will need to be connected to your institution’s Wi-Fi in order to authenticate institutionally.


    iPad and Android Tablet users only

    After authenticating, you will be brought to the Main Menu of either Radiology or RadioGraphics. Notice that the very first item in the menu is the journal logo – tap on this to proceed to the list of issues. Note: iPhone or Android phone users will not see the Menu screen.

    After tapping on the journal logo, notice the next screen shows a list of issues.

    By default, the app displays the most recent issues.

    You can also see a list of most recent articles by tapping on the "Articles" button on this screen.

    On the iPad and iPhone, these buttons are found at the very bottom of the Journal Menu (see illustration, below). On Android tablets and phones, "Articles" and "Issues" are at the top.


    iPhone and Android phone users only

    After authentication, the next screen will show a list of issues.

    By default, the app displays the most recent issues.

    You can also see a list of most recent articles by tapping on the "Articles" button on this screen.

    On the iPad and iPhone, these buttons are found at the very bottom of the Journal Menu (see illustration, below. On Android tablets and phones, "Articles" and "Issues" are at the top.


    When the articles appear in the main menu, tap on the titles to view the full-text of the article (see below.)

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    Q21. Do I have to be connected to the Internet in order to view full-text articles? Answer

    Initially, an Internet connection will be needed in order to download articles to your app and bookmark articles for future viewing.

    Once an article has been downloaded to your app or bookmarked, then the text content will be cached and you will not need an Internet connection to read articles. If you have “High” cache settings, then you will be able to view larger images and text offline. If you have “Medium” cache settings, then you will only be able to view the text and image thumbnails offline. If you have “Low” cache settings, then you will only be able to view the text offline.

    Please Note: Viewing supplemental material and taking SA-CME Tests requires an Internet connection.

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    Q22. How long will the articles stay on my device? Answer

    The apps have been programmed to retain this published content for a set amount of days – for Radiology and for RadioGraphics it is 90 days (you can change the retention time in "Settings.")

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    Q23. How can I access the figure and table viewer? Answer

    Full-size images can be viewed by tapping on the image thumbnail in an article. An image carousel will open to reveal all of the images within the current article (see example below). You can view the legend by tapping on “View Legend” and you can email or save the images by tapping on the “Share” icon (see below).

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    Q24. How do I save articles for future viewing? Answer

    Articles can be saved to your device using the bookmark feature.

    To read articles offline, you will first need to bookmark an article while connected to the Internet. While an article is open, tap on the "Bookmark" icon (see below.) Depending on the device you are using, this icon is either at the top or the bottom.

    When you are not connected to the Internet, or when you are in Airplane Mode, open the article you saved by tapping on Bookmarks in the Main Menu to read the full-text.

    To switch to Airplane Mode:
    On your device, tap on "Settings" and make sure Airplane Mode is set to "on"; this will disconnect you from any Wi-Fi networks.

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    Q25. I don’t like to scroll; how do I jump to article sections? Answer

    Once you have an article open, look for the “Section” icon; this icon has three bars representing sections and looks like this: This icon is usually found at the top of your app. Tap on the icon as shown in the screenshot below. Then tap on the desired section to be taken directly to that section in the article.

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    Q26. Is there a way to flip to the next article in the issue? Answer

    Yes. In the full-text mode, hold your finger on the right side of the screen and swipe from left to right to view the previous or next article.

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    Q27. Can I search within an article? Answer

    Yes. When a full-text article is open, locate the magnifying glass icon . This icon can be found at the top in the tablet app or at the bottom in the phone apps. Tap on this icon to bring up the search window. Then enter a search term. That term will be highlighted in yellow in the article (see below).

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    Q28. Can I search all previous issues of the journal? Answer

    Yes. To search all previous issues of the journal, tap on the magnifying glass icon to open the Advanced Search screen. Tap on “Search” after entering in your terms in the fields provided. If the app cannot find results in recent issues, you will be prompted to search the Full Archive on the Publications site, which will open in a new browser window.

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    Q29. How do I take a SA-CME Test? Answer

    Once you access the full-text of an article, look for the "SA-CME" link in the navigation bar as shown below. Depending on your device, this link will either be at the top or at the bottom (see below).

    Once you tap on the “SA-CME” icon, you will be directed to the RSNA website where you will be asked for your credentials to proceed before taking the test.

    Please Note: You must be connected to the Internet in order to take the exam.

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    Q30. Will the app alert me when new issues are available? Answer

    No. The current version of the app does not send out alerts or push notices when an issue is available. In order to receive notices when new content is published, you can sign up for our email alerts. For more information about email alerts, click here.

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