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  • Customer Service

  • Missing Issue Claims 
    If your client has not received the latest issue of Radiology or RadioGraphics, please submit your claim to subclaim@rsna.org within 90 days of your intended mail date and RSNA will mail the customer a new copy. RSNA will only mail claims directly to the customer.

    All claims for missing issues must include the following information: 

    • RSNA customer number
    • End user name and full address 
    • Publication title (Radiology and/or RadioGraphics)
    • Publication month/year or volume/issue number
    • Replacement issue shipping address

    Online Access Assistance
    Enter your client’s account number here.

    Change of Address (For Print and Online Subscriptions) 
    Send the following information to subscribe@rsna.org:

    • Customer Number
    • Customer Name
    • Current or Previous Address
    • New Address

    Order Fulfillment

    To ensure that subscription orders are processed correctly and in a timely manner, all orders must include the following information:

    • RSNA customer number (renewal orders)
    • End user name and full address 
    • End user email (required for online access)
    • Shipping address 
    • Publication title (RadiologyRadioGraphics, and/or Radiology Legacy Collection)
    • Subscription format (online only or print and online)
    • Subscription start and end date
    • Subscription type (Individual, Tier 1, Tier 2, Tier 3, Tier 4, or License/Multi-site)
    • Amount paid (clearly indicate payment amount of each order)

    To submit your customer’s subscription order, please send a fax or e-mail on agency letterhead to:

    RSNA Subscription Department
    820 Jorie Blvd.
    Oak Brook, IL 60523
    Fax: 1-630-571-2198
    E-mail: subscribe@rsna.org

    Any subscriptions orders that do not include all of the necessary information needed for processing will be returned. 

    If you have any additional questions, please feel free to call:
    U.S. & Canada: 1-888-600-0064
    Outside of U.S. & Canada: 1-630-590-7770

    Wire Payments
    Wire payments for subscription orders may be sent using the following bank information. Please Note: There is a $30 service fee for wire transfer payments.  

    Bank Name: JP Morgan Chase
    Address: 120 S. LaSalle St., Chicago, IL 60603
    Account #: 4184254
    ABA #: 071000013
    Swift Code: CHASUS33

    New Order Policy
    All new subscription orders require subscriber names and addresses to ensure the correct placement of these institutions in RSNA’s pricing tiers.

    To avoid delay in journal content delivery, please keep in mind that RSNA will not process orders if the subscriber name, mailing address or e-mail address is missing from the order. We appreciate your help in serving our mutual clients.

    Cancellation Policy 
    Cancellation of RSNA Journals is accepted within 90 days of the order for both Online and Online plus Print subscriptions. All refunds will be prorated to the date of cancellation notice.

    Free Online Trial 
    For a limited time, RSNA is offering an online option with COUNTER usage statistics for all libraries. Complete and submit the Free Journal Offers Form and get an institution started with 90 days of unlimited access to Radiology, Radiology Legacy Collection and/or RadioGraphics free!  

    *Terms and conditions subject to change.

    • RSNA journal free trials grant institutional access for 90 days.
    • Access rights are limited to the Subscription Access Guidelines terms of use.
    • Free trials are for customers that do not currently subscribe or license RSNA journal content and cannot be used as an extension of current access.
    • Content is only made available through IP addresses.
    • RSNA will e-mail confirmation of trial start and end date.
    • Upon completion of the trial, COUNTER compliant usage statistics of the trial period will be emailed on the 16th of the following month.